About Outsourced/Remote Cloud, DevOps & Managed IT Experts

About the Managed IT Service Company

Velan Remote IT Services is a specialized division of Velan Info Services for reliable remote IT solutions.

We assist businesses in process automation and productivity improvement. With 19 years of proven experience in various industry verticals, we help our clients build a resilient IT environment.

We operate internationally and provide cost-effective IT services for global customers. Velan offers managed IT services, cloud solutions, DevOps, and end-to-end infrastructure management support. Our services are flexible and scale with business needs.

We dedicate ourselves to delivering performance and security, along with continuity across distributed environments.

Velan serves a wide range of industries, including healthcare, education, manufacturing, retail, real estate, finance, IT, and more. Our bench of skilled and trained engineers with deep domain and AI knowledge delivers consistent quality and tangible results.

Management Team in Our IT Support Firm

Led by CEO Dr. Ravi Ponnusamy, who founded the company in 2007, Velan has grown into a premier remote IT solutions provider under his visionary leadership. Alongside Mr. Cibi Ravi Seyyone, VP of Marketing, our management team consists of tech experts and industry professionals with a global perspective.

We have a combined experience of more than 100 years in the remote IT services industry. Our leaders tirelessly work to deliver world-class solutions to our clients. Velan is dedicated to a target of ensuring consistent customer satisfaction.

By the Numbers

200+ Trusted Global Clients
500+ Experts
12 Countries (USA, UK, and more)
100% Customer Satisfaction
99.95% Retention

By the Team

IT Masterminds as Leaders
Software Architects as Builders
Cloud Specialists as Optimizers
Hardware Experts as Infrastructure Strategists
Product Managers as Executers
Responsible Support Team as First Responders

By the Certificates

ISO 9001 for Quality Processes
ISO 27001 & SOC2 for Data Security and Compliance

Vision

To become the best remote IT solutions provider in the world. We believe that every business deserves top-notch IT support. At Velan, we work to change the global perception of remote IT operations by combining modern AI technology with human supervision.

Mission

To maximize the tech competence of our clients while bringing down expenses. We believe that our growth is nurtured by long-term partnerships built on a foundation of integrity, quality service, and mutual trust with our people and partners.

Value

Think creatively to find better solutions and be honest in everything we do. We listen to our customers to provide them with the best IT solutions. Velan fosters respect for individuals and their professionalism. We motivate and empower our employees so they can grow with us.

Quality Policy, Data Security, Compliance

Our team prioritizes client’s need and understands them before we start our procedures. We regularly train our team so that they can easily adopt modern technologies and strategies. We keep measuring our results and improving our workflow.

Protecting your data is the most important element in every part of our work. We take strong safety provisions to make sure your information stays safe and secure. We also implement rigorous internal controls in hiring staff through employee background and credibility checks. We align our work processes and quality standards with global legal frameworks and industry standards. We adhere to GDPR, CCPA, and HIPAA compliance and strict internal protocols to make sure our customer data is protected in an ethical way.

Our Cloud and Managed IT Delivery Process

Assessment

We begin with a comprehensive feasibility study to understand your business model. Analyze your current workflow and create a road map, defining tools and techs, and finally derive a cost-benefit ratio.

Pilot Run

Our team executes your processes and runs real-world test cases to trace out bottlenecks. Configure quality performance metrics to deliver an optimized workflow and excellent results.

Ops Transfer

We align our tasks with your specific quality parameters to guarantee that all client specifications are met with precision. We continuously improve productivity by refining our workflow.

Management

We officially commence live production. We implement AI-powered performance and quality monitoring systems to provide real-time visibility and data-driven insights.

Real-World Case Study from Our IT Support Projects

Explore how our managed remote IT firm helped businesses reduce downtime, improve security, and scale efficiently. These real case studies showcase measurable results across industries with 24/7 expert IT support.

Cloud Azure – Accounting Firm – Case Study

Headline: A Florida-based accounting firm wants better productivity and useful business insights. Need to move their Accounting Practice Management Software–Quick Books–to the cloud.

Challenges: Assessing Azure compatibility, dependencies, log storage, and confirming the scalability of LOB application design on the Azure platform.

Strategies: Planned a phased migration, integrating identity and access control measures. Assessed cloud migration factors before moving QuickBooks to Azure cloud infrastructure.

Results: IT Infrastructure expenses are considerably reduced and required minimal system maintenance. Achieved better performance and high uptime for daily operations.

View Our Case Study

DevOps – IT Service Company - Case Study

Headline: A Canada-based IT Services company needs virtualized Microsoft Dynamics CRM and Microsoft Dynamics GP for better productivity and cost reduction.

Challenges: Slower release cycles and manual configuration delayed production. Inconsistent QA, poor team communication, and strict compliance requirements reduced efficiency.

Strategies: Implemented the DevOps best practices, security scans, and Infrastructure as Code for secure, and faster deployments across environments.

Results: Achieved faster and more reliable releases with quicker issue recovery. Production errors are reduced by 80%, delivering overall operational efficiency.

View Our Case Study

Remote IT Services – Health Care - Case Study

Headline: World’s largest Organ Procuring Organization needed a highly available and secure IT infrastructure to support uninterrupted life-saving operations.

Challenges: The client lacked skilled resources and an outsourcing partner to handle processes and provide after-hours support. Limited access to staff for on-time IT maintenance.

Strategies: Assigned a certified Windows engineering team with clear strategies on processes from migration and 24X7 monitoring to maintaining secure operations.

Results: Gained reliable uptime, timely patching, and full-time support with minimal disruption. Projects were completed on schedule, and security audits were also cleared.

View Our Case Study

Questions and Answers on Our IT Services and Operations

Yes. Velan is a trusted name among the leading remote IT solutions providers. We operate internationally and have served 12 countries across the world. Yes, we offer cost-effective IT solutions to the USA, the UK, and other major countries.

We do not have a fixed package as we customize our services to provide you with a bundle which only contains what you really need. You can hire our team in hourly/monthly or yearly basis and scale your resources in future.

Connect with our consultants through our website, phone or e-mail. They will offer you an expert consultation and guide you through our processes and outcomes. We work 24/7 in all the international time zones and deliver quality solutions for world clients.

We serve small, medium and large-sized industries operating in the following industries: Healthcare, manufacturing, retail, legal, finance, real estate, education, IT support, data centres and more. We continuously expand our industry and service portfolio.

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About Remote Managed IT Support

About the Managed IT Service Company

Management Team in Our IT Support Firm